Return policy: All our items are sent via tracked and signed for - upon the arrival of your hoover we would like you to test the item to make sure your 100% satisfied with your purchase. If not then please contact us with a valid reason within 48 hours of your vacuum arriving for a full refund - simply return the purchased item in its exact same unused condition it left our base in - when we receive the item we will refund your full payment to the billing address the vacuum was purchased from.

Thank you